Last May I bought a Precision Products Inc. 4 wheel Trailer Cart from Tractor Supply. I have been using this cart to haul mulch and 55 gallons of water for plants and many other odd jobs. On my last trip with the trailer, I noticed the wheels looked loose. Upon further inspection I found the bearings completely shot on two of the wheels, and the other two wheels the bearings were loose.
I contacted Precision products and explained my cart trailer was 5 months old and the condition of the wheels. The response I received back was not what I expected. All I was hoping for was a few replacement bearings. What I got was an immediate email in return saying they were sending me 4 brand new tires, and that they were sorry for my troubles!
This is customer service the way I haven't seen in a long time. The wheels arrived 7 days after I asked about them!
Thanks Missy. :congrats:
I contacted Precision products and explained my cart trailer was 5 months old and the condition of the wheels. The response I received back was not what I expected. All I was hoping for was a few replacement bearings. What I got was an immediate email in return saying they were sending me 4 brand new tires, and that they were sorry for my troubles!
This is customer service the way I haven't seen in a long time. The wheels arrived 7 days after I asked about them!
Thanks Missy. :congrats:
