I also posted this in the tractor section, but I thought more people might view it here. This has to do with a full size Mahindra 5035 tractor I bought in May 1012. I use it very little on my hobby farm. Light plowing & mowing. I had just put about 100 hours total on it this last spring ( 100 in almost 2 years ),
when the HST unit started howling & shaking. I contacted the dealer & was given instructions on what to look for. Well, I couldn't fix it, so I called the dealer, & they told me to bring it in. I don't have anyway to haul a 9000# tractor, so they said they would come & get it. Four weeks later, they finally showed up. I would call on a weekly basis, checking on the repair status. I kept getting the "we haven't got to it yet" answer. Well, after 10 weeks, I call Manhindra headquarters in Texas & talk to a very nice lady, who said she would look into it. Two days later, the dealer calls with a miraculous repair. It got delivered 2 weeks later, & it isn't much better than before. Actually it is worse, as now, it goes backwards faster than it goes forward & still howls like a coyote, in reverse. I call the dealer & get nowhere. He says I need to run the engine at full power (2800 RPM). I contact the nice lady again in Texas, & try to get them to intervene, but was told they only sell the tractors to the dealers, it is the dealers responsibility to fix it. Now, the regional Mahindra rep get involved, & tries to get another dealer to check it out. This dealer calls me & advises he really doesn't know anything about the HST unit & really did not want to get in between me & the original dealer. Now the regional rep finds another dealer that is willing to attempt the repair. The 3rd dealer has had the tractor five weeks for a "real quick repair". All this time, I contact Mahindra USA once a week to try to get a replacement, trade in, something. I am told, "We (Mahindra) only sell tractors to the dealers, we don't repair, buy, trade-in, tractors. Your problem is with the dealer, not us". Well, it is now over 7 months since the tractor has been down. I used to love this tractor. It is to the point now that I hate the thought of even owning a Mahindra. When I get this thing back, I am selling it ASAP. I just hope this message gets out to future Mahindra buyers. For the "worlds best selling tractor, I sure hope the worlds has enough tractor mechanics!!
when the HST unit started howling & shaking. I contacted the dealer & was given instructions on what to look for. Well, I couldn't fix it, so I called the dealer, & they told me to bring it in. I don't have anyway to haul a 9000# tractor, so they said they would come & get it. Four weeks later, they finally showed up. I would call on a weekly basis, checking on the repair status. I kept getting the "we haven't got to it yet" answer. Well, after 10 weeks, I call Manhindra headquarters in Texas & talk to a very nice lady, who said she would look into it. Two days later, the dealer calls with a miraculous repair. It got delivered 2 weeks later, & it isn't much better than before. Actually it is worse, as now, it goes backwards faster than it goes forward & still howls like a coyote, in reverse. I call the dealer & get nowhere. He says I need to run the engine at full power (2800 RPM). I contact the nice lady again in Texas, & try to get them to intervene, but was told they only sell the tractors to the dealers, it is the dealers responsibility to fix it. Now, the regional Mahindra rep get involved, & tries to get another dealer to check it out. This dealer calls me & advises he really doesn't know anything about the HST unit & really did not want to get in between me & the original dealer. Now the regional rep finds another dealer that is willing to attempt the repair. The 3rd dealer has had the tractor five weeks for a "real quick repair". All this time, I contact Mahindra USA once a week to try to get a replacement, trade in, something. I am told, "We (Mahindra) only sell tractors to the dealers, we don't repair, buy, trade-in, tractors. Your problem is with the dealer, not us". Well, it is now over 7 months since the tractor has been down. I used to love this tractor. It is to the point now that I hate the thought of even owning a Mahindra. When I get this thing back, I am selling it ASAP. I just hope this message gets out to future Mahindra buyers. For the "worlds best selling tractor, I sure hope the worlds has enough tractor mechanics!!
