Here's the problem, whenever I have an attachment on (the 3pt hitch especially) it will not stay in the raised position. The pressure bleeds off (while tractor is running) and then it builds up again. So the attachment drops about 3 inches and then raises back up, this happens constantly. I checked fluid level and it was a little low so I topped it off and it still does it. Any ideas what's going on. I've only got 46hrs on tractor.:banghead3
Attachments won't stay up
Larryboy
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Boss just laughed.:sidelaugh:sidelaugh
But on a good note a service guy just dropped off a loaner x500 mower for me to use till I get mine back.
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13,398 Posts
It's a ploy to get you to go big!!! :Stop: :Stop:
Get the boss to mow the lawn with it and see if she softens!!:dunno: :dunno:
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Now that's more like it! :thThumbsU Now you can at least mow your lawn!
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I was hoping for something a little bigger my knees hit the steering wheel but at least I'm not walking for 3 hrs. I did talk to dealer again Saturday to see how they were coming on the repairs and they aren't done yet. Guy said prolly next week if the part that's on back order comes in.
raying:
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333 Posts
I have a 1023e in the shop now with the same issues. 17 hrs on the clock. Replacing the whole rockshaft housing, all valves and seals due to water in the hydraulics. There is one oring that is on backorder. aghh! I guess your dealer is waiting on the same oring!
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Sorry about this hassle. With a new machine you expect reliability. But that is good that they are giving you a loaner-mower.
Could you elaborate a bit more on what you mean when you say the "full cap [is] leaking"? I don't quite follow you on this. I don't own one, so am not very familiar with the 1026r hydraulics.
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The fill cap under the seat won't seal something wrong with the threads. Water is getting into hydraulics because of that.
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13,143 Posts
Roger. So, are they going to do a full hydraulic fluid change for you? (And everybody else!?) Can't be good having water in the hydraulic reservoir.
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They're replacing everything rockshaft, rings, gaskets, fluid etc.
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Just got off the phone again with dealer and now they're telling me they're waiting on the rockshaft housing. I think I'll be taking a drive to the dealership tomorrow.
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I'd be giving them a piece of my mind! That's for sure! :banghead3:banghead3
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Sounds like there is going to be a recall...in the near future ...
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Drove down to the dealer yesterday and talked to the service manager and he informed me that the rockshaft has not come in yet :banghead3 .While I was there i asked him about why I was told 3-4 different things that we are waiting for (rockshaft housing, piston, gasket, rockshaft) :dunno:. He said that the people that I talked to were calling it different things but in fact it was the rockshaft that we are still waiting on. He called the warehouse in Georgia and they said it would be shipped that day and dealer should have it today raying:raying:. I said great that sounds good I'll call you and see if it does come in and service manager said ok.
isgus: Well that was yesterday and guess what it didn't come in :crybaby: so i told them nicely that I would call Saturday(tomorrow) and see if it shows up. isgus: This is the last time that I'll be nice, if it isn't there tomorrow then the gloves come off :sport30:. I'll be showing my :eck13: next time I talk to the dealer :1106:.
raying:raying:. I said great that sounds good I'll call you and see if it does come in and service manager said ok.isgus: Well that was yesterday and guess what it didn't come in :crybaby: so i told them nicely that I would call Saturday(tomorrow) and see if it shows up. isgus: This is the last time that I'll be nice, if it isn't there tomorrow then the gloves come off :sport30:. I'll be showing my :eck13: next time I talk to the dealer :1106:.
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Let'em have it Larryboy!Drove down to the dealer yesterday and talked to the service manager and he informed me that the rockshaft has not come in yet :banghead3 .While I was there i asked him about why I was told 3-4 different things that we are waiting for (rockshaft housing, piston, gasket, rockshaft) :dunno:. He said that the people that I talked to were calling it different things but in fact it was the rockshaft that we are still waiting on. He called the warehouse in Georgia and they said it would be shipped that day and dealer should have it today
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646 Posts
While that may be true, the service manager should be a lot more forthcoming and honest with information. When I ordered my tractor, my dealer was very up front with me in showing me the order system, explaining where I was in the queue, and telling me that they do not use the dates in the system because they are almost always wrong. Until they see a "Shipped" date in the system, they do not make any attempt at guessing when the unit would arrive.
I fully expect that Deere uses the same methods for shipping parts. And, the service manager would know this and should explain it to the customers.
At the VERY LEAST, they should have provided some sort of loaner equipment to mow the lawn, even if it was just for a day's use. Or, maybe they could have sent their yard equipment up with one of the summer help guys to mow his lawn for him.
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WOW. I see the rockshaft housing as none in stock anywhere. Which means the dealer has to contact Deere and go on a waiting list to get the part. Usually gets pulled from the manufacturers assy line. The warehouse in Ga (Atlanta) doesnt have it.
They should have known that right off the bat. Sounds like yur getting the run around for sure.
Now, lets see how this should have been handled from the beginning.
As soon as possible after the unit coming to the shop, a tech should have been asigned to do the usual tests on the system. Being a new unit and new model, a case should have been openned in the Deere system. They will give a recommendation as to any further tests, teardown ect. Takes less than one day at the most. Next... customer gets called and updated. Any deere recommendations get handled and parts list made. Parts dept checks if the parts are available and where they are at. Customer gets called again and briefed on parts situation and how long repair will take. Any changes come up, customer gets called.
As a dealer tech, service mgr, parts mgr, or even deere themselves, we cant change repair time, parts availability or design.( Not right away anyway) What we CAN and MUST do, as a dealer, is react to the situation and resolve it as soon as possible with the least frustration on the customers end as possible. 99 percent of the customers I deal with are reasonable AS LONG AS they are kept informed and not BS'd about the status of their unit. It appears to me what we have here is "The perfect storm". No commo between the service dept, parts dept and Deere nor the customer. When the housing didnt get ordered it was an Oh crap situation. Only problem was... no housing to be found.
Personally, I would contact Deere direct and demand that the TCSM call you. They hate to hear that a dealer in their area is doing business like this. I would cut ties with talking to the dealer or anyone there. Go over their head and keep it that way.
They should have known that right off the bat. Sounds like yur getting the run around for sure.
Now, lets see how this should have been handled from the beginning.
As soon as possible after the unit coming to the shop, a tech should have been asigned to do the usual tests on the system. Being a new unit and new model, a case should have been openned in the Deere system. They will give a recommendation as to any further tests, teardown ect. Takes less than one day at the most. Next... customer gets called and updated. Any deere recommendations get handled and parts list made. Parts dept checks if the parts are available and where they are at. Customer gets called again and briefed on parts situation and how long repair will take. Any changes come up, customer gets called.
As a dealer tech, service mgr, parts mgr, or even deere themselves, we cant change repair time, parts availability or design.( Not right away anyway) What we CAN and MUST do, as a dealer, is react to the situation and resolve it as soon as possible with the least frustration on the customers end as possible. 99 percent of the customers I deal with are reasonable AS LONG AS they are kept informed and not BS'd about the status of their unit. It appears to me what we have here is "The perfect storm". No commo between the service dept, parts dept and Deere nor the customer. When the housing didnt get ordered it was an Oh crap situation. Only problem was... no housing to be found.
Personally, I would contact Deere direct and demand that the TCSM call you. They hate to hear that a dealer in their area is doing business like this. I would cut ties with talking to the dealer or anyone there. Go over their head and keep it that way.
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63 Posts
you're right X, the 3 things that I think everyone expects is: 1) keep me in the loop, 2) don't beat around the bush and 3) be honest. Those 3 things will do wonders for a dealership. I hate dealing with stuff like this, the reason I went with JD is 1) I've always wanted one even as a little kid, 2) I heard nothing and read nothing bad when doing research on JD. I can't say that about SOME of the other brands. All I wanted was a tractor that would last. I guess that was to much to ask for these days.:1106: Ok I'm done ranting for now I'll let ya know how it turns out.
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I called and talked to dealer again and low and behold the regional manager was there. So I had the chance to talk to him, i won't go into everything that was said but he did give me his cell number and told me to call him tomorrow if the part doesn't come in. I thought that was a nice gesture and you can bet I'm gonna take him up on the offer. More to come tommorrow.
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