Just a warning about JD's warranty. I bought an X390 from a guy and brought it home to use as my own mower. It has been good except for the head-snapping jerk when taking my foot off of the reverse pedal. I called mu JD dealer to ask about getting a new shock without having to bring it in during mowing season and they told me to call corporate JD. I did and they told me that the warranty is no good because I didn't have the name of the original owner. What? It had three years of warranty left on it but that was their final verdict. Beware. If you buy a newer mower from someone, get their original paperwork if they still have it or you can kiss the leftover warranty goodbye. They built and they have the serial number but they will not warranty it because of some ridiculous reason to void the warranty.
Inspector...that's odd that you found that. I'm working at a Deere dealer in the parts dept and can lookup Warranty Reports based on a vin. Per our service manager the warranty follows the machine, and has nothing to do with who owns it.
I can look up most machines by vin and it's easy to see who the original owner, delivery date etc etc. To my knowledge that information isn't something that shouldn't be available to the current owner if they are asking for it.
BillBoost37 is that a specific policy or is your manager getting it straight from Deere? I am reading the warranty information and the first paragraph states:
GENERAL PROVISIONS – The warranties described below are provided by Deere & Company (“John Deere”) to the original purchaser of new Turf & Utility Equipment (“Equipment”) from John Deere or authorized John Deere dealers. Under these warranties, John Deere will repair or replace, at its option, any covered part which is found to be defective in material or workmanship during the applicable warranty term. Warranty service must be performed by a dealer or service center authorized by John Deere to sell and/or service the type of Equipment involved, which will use only new or remanufactured parts or components furnished by John Deere. Warranty service will be performed without charge to the purchaser for parts or labor. The purchaser will be responsible, however, for any service call and/or transportation of product to and from the dealer’s or service center’s place of business, for any premium charged for overtime labor requested by the purchaser, and for any service and/or maintenance not directly related to any defect covered under the warranties below. These warranties are transferable, provided an authorized John Deere dealer is notified of the ownership change, and John Deere approves the transfer.
I am guessing that's where corporate left it and maybe the dealer needs to step in to fix this issue? Since tractors aren't titled, I can see how corporate would get fidgety about dealing with second had units, but maybe the dealer can solve the issue as yours clearly does.