Sears Canada went belly-up some time ago but living near the border, I had Sears USA to go to for my OEM parts needs. Now I see the nearest Sears outlet is closing. Is this nation-wide or just local?
I guess maybe it has been longer than I realized. Most of my Craftsman stuff is late 70s, early 80s vintage, but I have some newer stuff as well. I too noticed the replacement tools were worse than the broken ones I was exchanging.I will agree that tool quality has gone out the window, but that started more like 15-20 years ago. I started noticing then that replacement tools (screwdrivers, sockets, ratchets) were all redesigned to use less material than the ones I was replacing (which I'd bought around 30 years ago). The ones my dad has from 40+ years ago were even stronger than mine.
While some of Lampert's actions should probably land him in jail (morally if not technically legally), the tool quality problem existed long before he arrived to dismantle the company and line his own pockets...
I'm in SW PA and I agree it was really bad towards the end. The stores themselves were run down and outdated, the shelves would be half empty and rummaged through and the customer service was just awful. I swear it took 10 minutes to check out one item even if you were paying cash and there was no one else in line. Then you would get a 5 foot long paper receipt for the one thing you bought. It was akin to pulling teeth to have to swap out a broken socket.Sears is gone in Pa... I would not shop there if one came back.
I never seen a store go down hill so bad in my lifetime.
At on time it was my go to store.
Obviously, I haven't been paying attention. Then again, why would anyone drive to Lowe's to order a part, when you can do that from home and shop for the best prices?mikeinri our local Lowe's will not order parts, they refer customers to the local l&g shop who is hard to deal with
I don't think Lowe's in Canada sell parts but they might in USA. Dealers in Canada struggle against box stores for equipment sales but when you need warranty work you are sol with the big box. I recall a fellow needed warranty on a unit from our canadian tire. Was told to haul miles away. He went to a local dealer who pointed out that they did service too. He traded in the non working ctc unit.Obviously, I haven't been paying attention. Then again, why would anyone drive to Lowe's to order a part, when you can do that from home and shop for the best prices?
Of course, there's the real problem, isn't it? Box stores don't take care of you, but their pricing kills the small guys who might.
Sears started outsourcing Craftsman tools to China several years ago. That's when the quality took a turn for the worse.Sears sold off the Craftsman brand to Stanley Black & Decker and the quality of the hand tools is just not what it was 10 or 15 years ago. A lot of the tools have completely changed design including the ratchets and sockets. So yeah you can buy and exchange you Craftsman tools at Lowe's or Ace Hardware, but what you get likely won't be as good of quality as your old one. Blame Eddie Lampert.
I will believe this when I see it. Since the announcement that Stanly Black and Decker was buying Craftsman they said they were going to build a multi-million dollar plant in the US and bring production back here.The future of Sears is still very much in doubt. Lampert was able to make a deal to save the company for a while, but they're still in deep trouble.
Sears started outsourcing Craftsman tools to China several years ago. That's when the quality took a turn for the worse.
While the current poor quality of the Craftsman hand tools appeals to the Harbor Freight fans, but that won't last much longer. Stanley has broken ground on a new state-of-the-art manufacturing plant in Fort Worth which should be up and running in 2020.
For the folks that love their cheap made in china garbage, sorry. Most Craftsman mechanics tools will soon be Made in the USA again by an American company employing American citizens. You'll have to find another way to support Chinese workers.
Maybe is had a general overtone, but I did mention "I had Sears USA to go to for my OEM parts needs". I don't consider craftsman hand tool quality to fit into that category. I do however agree that degradation of quality probably led to their demise.Derailed? From the subject, it sounded like you were asking a pretty general question.