A little story...
20+ years ago I purchased a new Mitsubishi Eclipse GSX sight unseen. I read all of the reviews prior to the cars release and I know I had to have one. There were only two options for the car; a stereo upgrade that included a CD player (factory installed CD players were all the rage then) and floor mats. I wanted both. I left a deposit and the salesmen, Steve, told me that my car would be inbound in about 6 weeks. I checked weekly and always confirmed the color (black) and the stereo upgrade. All along I was told "yep, that's what's coming in.
The day the car arrived at the dealership they called me and I was there before they even unloaded it from the carrier. I went and got lunch while they prep'ed the car. When I returned it was sitting front and center, clean and ready to deliver. Steve met me and took me over to the car. We did a walk around and then I got inside. The car was everything I had hoped for...until I looked at the center stack and noticed that the car had the standard stereo. When I pointed this out to Steve he told me that was the way I ordered the car. I flipped. I actually had to get my sales slip and show Steve where he hand wrote on the sales order "includes factory CD player". Steve went to the parts department and told me "it will be in in a few weeks, it wasn't ready". The whole thing didn't feel right.
It would take me thousands of words to describe what I went through (and the lies that the dealership told) to get the factory CD player in this car. Over a year later, after I went to small claims court, they got me the radio I had ordered. I wouldn't let them install it. I wouldn't let them near my car. Steve was fired when the owner discovered the lies and the length he went to deceive me.
For 10 or more years, every time I went into a car dealership to buy a new car, I was always greeted by Steve. He always seemed to work at the brand I wanted to purchase. It always took him a few seconds to remember who I was, and when he remembered he always RAN away.
The reason I tell this story...
When I went to pick up my tires today I was told "that will be $133". I said "there's no way my tires took 40-plus gallons of fluid". The counter woman told me "no, they took 12 gallons". So how does 12 gallons of Rim Guard cost $133? The counter woman said, the Sales Manger said the $3.05 per gallon doesn't include labor. I said BS, go get him.
You know where this is going...
Out from the office comes Steve. Before he even got out of his office he was yelling "the price doesn't include the hour of labor"; and then he looked me in the eye and I could see the moment of recognition. He just turned to the counter woman and said "give him the credit for the labor."
This guy NEVER changes his stripes. It's getting to the point where I'm going to have to ask first if Steve works there.