"When I drop anything off for any kind of work I record either the odometer reading, or hour meter reading.When I drop anything off for any kind of work I record either the odometer reading, or hour meter reading.
When I pick it up I again record those numbers.
Over the years I have seen customer vehicles used for parts runs, lunch runs or just plain joy rides.
At an auto dealer, I saw them use a customers car as a courtesy vehicle to drop off another customer that was dropping off their car.
In today's world, you can tell me anything someone did and I will believe it happened.
We are not in Kansas anymore.
When I pick it up I again record those numbers."
I always hate to make a scene because you never know what gets done to a customer's vehicle, when the tech feels he was singled out & when the customer isn't around.
Still, it does happen & all you have is 'Goodwill' that the dealer has your best interests at heart