Poor dealer experience - What would you do?

TractorMN said:

So long story short, I brought my 1025R in for some service a week ago. I got a call yesterday it was ready and I told them I’d come today (Tuesday) to pick it up.

I pulled up with my truck and trailer and went to the service area. I saw my tractor in the yard in the back and noticed a service guy jump on it. I was assuming he was getting ready to bring it out to my trailer but thought it was odd since I had just pulled up. I then walk by and go inside to pay for the service. As I walked in I noticed they were using MY tractor to clear some snow piles in THEIR yard. I have no idea how long they were using it today but this is unacceptable.

I actually was already in the process of trading mine in for a new 1025 or 2025. I even have all the numbers figured out with a sales guy and I just need to sign the deal. but now I have virtually no trust with this dealer.

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I wouldn't get to worked up about it. After all, is it REALLY all that big of a deal? Did they do anything more than you yourself wouldn't have used it for? Yeah, I get it, they have plenty of other machines that they could have used. It was one guy in the service department 🙄, do you really think the owner told him to get out there and use "your" 1025 to plow the lot? If it really bothers you that much, just tell the salesman that you're dealing with about the incident, because that's the guy that this will matter the most to and who's livelihood depends on your happiness and return business. You can bet that he will mention it to the service department. As a side note, I actually had this happen to me. Back in the 80's, I bought a new Dodge Power Wagon with the Sno-
Fiter package. I found out they had been using the truck all season to plow their lot. I later found out (years later) they had damaged the tailgate and repaired & painted it.