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Poor dealer experience - What would you do?

3594 Views 47 Replies 25 Participants Last post by  oldsarge, 
T
So long story short, I brought my 1025R in for some service a week ago. I got a call yesterday it was ready and I told them I’d come today (Tuesday) to pick it up.

I pulled up with my truck and trailer and went to the service area. I saw my tractor in the yard in the back and noticed a service guy jump on it. I was assuming he was getting ready to bring it out to my trailer but thought it was odd since I had just pulled up. I then walk by and go inside to pay for the service. As I walked in I noticed they were using MY tractor to clear some snow piles in THEIR yard. I have no idea how long they were using it today but this is unacceptable.

I actually was already in the process of trading mine in for a new 1025 or 2025. I even have all the numbers figured out with a sales guy and I just need to sign the deal. but now I have virtually no trust with this dealer.
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Dave55 said:
When I drop anything off for any kind of work I record either the odometer reading, or hour meter reading.
When I pick it up I again record those numbers.

Over the years I have seen customer vehicles used for parts runs, lunch runs or just plain joy rides.
At an auto dealer, I saw them use a customers car as a courtesy vehicle to drop off another customer that was dropping off their car.

In today's world, you can tell me anything someone did and I will believe it happened.
We are not in Kansas anymore.
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"When I drop anything off for any kind of work I record either the odometer reading, or hour meter reading.
When I pick it up I again record those numbers."
I always hate to make a scene because you never know what gets done to a customer's vehicle, when the tech feels he was singled out & when the customer isn't around.
Still, it does happen & all you have is 'Goodwill' that the dealer has your best interests at heart
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