[My craftsman 917.27308]

I would video them on the machine with my cell phone. Then when you trade it in, if they say the bucket is scraped up show them the video and say you all scraped it up moving the snow..

 

[My craftsman 917.27308]

Don...it is in the past...the opportunity to do anything like that is lost

He said he saw a service guy on his machine when he pulled up to the place. That's when he should of video him with his phone and show the manager.

 

[My craftsman 917.27308]

I would just mention it and tell them you want to do business with them because they are local. I wouldn't be too angry.

 

[My craftsman 917.27308]

This happen when we picked up my wife's Lexus at the dealership. A service attendant was sitting in her car eating French fries. He also put 50 miles on the car. He obviously took it for a ride. We just asked for an inside and outside wash.

 

[My craftsman 917.27308]

You guys know you could always do the work yourself and the problem of poor dealer service would be a thing of the past. No more of who did what or what didn't happen. It's like this kind of stuff has happened for years and likely will continue for years no amount of complaining will likely change it. You signed the service agreement. Which in some states means it's theirs till you pick it up and pay for said service. If the agreement states otherwise then you have a right to complain.
But really I am on your side this stuff shouldn't happen.

We can't do warranty work ourselves with all the recalls.