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Poor dealer experience - What would you do?

3111 Views 47 Replies 25 Participants Last post by  oldsarge, 
T
So long story short, I brought my 1025R in for some service a week ago. I got a call yesterday it was ready and I told them I’d come today (Tuesday) to pick it up.

I pulled up with my truck and trailer and went to the service area. I saw my tractor in the yard in the back and noticed a service guy jump on it. I was assuming he was getting ready to bring it out to my trailer but thought it was odd since I had just pulled up. I then walk by and go inside to pay for the service. As I walked in I noticed they were using MY tractor to clear some snow piles in THEIR yard. I have no idea how long they were using it today but this is unacceptable.

I actually was already in the process of trading mine in for a new 1025 or 2025. I even have all the numbers figured out with a sales guy and I just need to sign the deal. but now I have virtually no trust with this dealer.
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TractorMN said:
Yes I did talk to them and one of the service guys went outside and told them to stop. I didn’t want to create a scene but I’m waiting on the sales guy (also former owner of the dealership) to give me a call. Still no call or email as of yet…
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"the sales guy (also former owner of the dealership) to give me a call."
Let me take wild guess here. Former owner now working sales as part of a buy out agreement. He was a former JD dealer who USED to be customer oriented, sold out to a regional or national JD chain whose customer service is last on the list of priorities if it is even on the list.

Maybe I'm just a curmudgeon but this same story seems to be repeating over and over. Actually, I hold the hope that isn't the case and that this was just some kind of one off mistake by a yard worker.
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A while back someone posted a pic of their "new JD" machine that had apparently been repainted and sold as new. Why are these dealers committing business suicide?
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Yep, how old is the saying "buyer beware"?
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