Snow blowers and riders and tractors - load testing is hard and as a service dealer for over 50 years, I want those tests when ever possible. If they are involved with the trade and you are so concerned, if it were me, I would be testing that tranny again before trade. There is nothing wrong with being an effective service center and testing things. Maybe the service guy was told, if you called ahead, to go plow your way out and leave it where the customer can get to it without wallowing in the snow. I give the dealer and the service tech a little benefit of the doubt without more info. But I do not need the info, that is for you to investigate if so inclined, in a proper manor, rather than post a set of assumptions before actually talking to someone.
Poor dealer experience - What would you do?
So long story short, I brought my 1025R in for some service a week ago. I got a call yesterday it was ready and I told them I’d come today (Tuesday) to pick it up.
I pulled up with my truck and trailer and went to the service area. I saw my tractor in the yard in the back and noticed a service guy jump on it. I was assuming he was getting ready to bring it out to my trailer but thought it was odd since I had just pulled up. I then walk by and go inside to pay for the service. As I walked in I noticed they were using MY tractor to clear some snow piles in THEIR yard. I have no idea how long they were using it today but this is unacceptable.
I actually was already in the process of trading mine in for a new 1025 or 2025. I even have all the numbers figured out with a sales guy and I just need to sign the deal. but now I have virtually no trust with this dealer.
I pulled up with my truck and trailer and went to the service area. I saw my tractor in the yard in the back and noticed a service guy jump on it. I was assuming he was getting ready to bring it out to my trailer but thought it was odd since I had just pulled up. I then walk by and go inside to pay for the service. As I walked in I noticed they were using MY tractor to clear some snow piles in THEIR yard. I have no idea how long they were using it today but this is unacceptable.
I actually was already in the process of trading mine in for a new 1025 or 2025. I even have all the numbers figured out with a sales guy and I just need to sign the deal. but now I have virtually no trust with this dealer.
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1 - 1 of 48 Posts
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