Transport position is when the arms go all the way up... For example, with the mower deck on when you push the lift pedal all the way foward and then pull up on the lock lever, this is the transport position. The same thing happens without the deck on, the arms go all the way up... In this position the arms hang parallel with the frame and hang just below it.
As for when they are stuck in the up position, you do what your wife did...
As for when they are stuck in the up position, you do what your wife did...