The John Deere dealer has basically confirmed that the transmission is operating normally. They said the gears are square so if it is no lined up perfectly, taping the forward or reverse pedal or rocking it a little will help it go into low or high. Seems odd that on a modern new tractor, they cant get it to work more smoothly. I has a X720 before this that shifted from low to high like butter. The 1025r is a really nice tractor but I wonder if the BX25 has this issue as that was a tractor I was comparing with the 1025r before I purchased it. Thanks for all the posts.