Re: Craftsman tools
I have had plenty of tools (mainly sockets, ratchets and occasional breaker bar) replaced by Sears. Most were purchased by me there, a few were not.
I'm glad they always stood behind these regardless if you bought them from them originally or not. Some gun manufacturers are doing the same thing now it's a marketing competition thing. Craftsman tools were good but they weren't the best out there. In order to convince people to buy them they added this excellent warranty. Same reason now with the huge competition and the polymer handgun market. A no-hassle lifetime warranty is a huge selling point for many people. It always was for me.
But any talk of suing someone for a wrench breaking or slipping and busting your knuckles, breaking a finger, or whatever... I would never even consider that. Be the same as suing the manufacturer of the bolt head for the metal rounding off a little. Just ridiculous.
Any obligation Sears might have would definitely only be to the original retail purchaser. They have no obligation responsibility to anyone who did not buy the tools from them originally. All the warranties over the years and everything they have done has only been a bonus and extremely good faith on their part.
They kind of set the standard for this. They're the first hand tool company I remember that started to do this and they never required a receipt.
Others have followed and now it's not too hard to find lifetime warranty on hand tools and several of them possession of the tool is all you need to get it warranted.
So thank you Sears and Craftsman for doing such a good thing for so long. It is a real shame I think I've been run into the ground and will be destroyed by Eddie Lampert.
I don't think it had to happen. Yes they would have had to close some stores and downsize, and I really think that being a big main Mall Hub store it's just too expensive in today's economy and retail world.
I think the owners of the malls are the only ones making any money as rent is extremely high. Sears main problem I think before Lampert was twofold... they did not accept or adapt to changes in the marketplace and they started treating their employees very poorly.
Walmart is the largest retailer and they have large stores but I bet each Walmart store doesn't cost them as much as what Sears pays annually for the rent for the store space. Walmart goes into smaller shopping centers even if they are the large store in the strip or they buy land and build a freestanding store.
Walmart is greedy but smart while Sears was so big and had so much volume they took that attitude that no matter what they did wrong they were big enough and can sell enough to make up for it which they did for many years.
Sears would have been better off pulling out of the malls going into smaller shopping centers or popping up freestanding stores that just weren't entirely Paint & Hardware they would have saved tons of money and made higher profits at the stores and they could have still sold all of their other items to online sales if they would have embraced online which they avoided or at least did not embrace for way too long.
It's either ego, pride or stubbornness but Sears just kept on doing what they want to do or what they have been doing and will do it until they can do it no more they close the doors.
Some other stores have the business model of going into distressed or empty low rent shopping centers and selling things at great prices. This has worked well for them and struggling economies.