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post #91 of 95 Old 11-05-2017, 11:36 AM
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Re: Craftsman tools

And a long time ago had a rusted burnt wrench they replaced now they won't replace anything they try to repair stuff and not worry if a tool been tampered with by heat to change its metallic strength and integrity of a tool . Told the guy if I get hurt I can sue sears with the burnt wrench he said no , and I said guess sears don't stand behind there stuff anymore
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post #92 of 95 Old 11-05-2017, 11:51 AM
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Re: Craftsman tools

Quote:
Originally Posted by stockcarguy View Post
And a long time ago had a rusted burnt wrench they replaced now they won't replace anything they try to repair stuff and not worry if a tool been tampered with by heat to change its metallic strength and integrity of a tool . Told the guy if I get hurt I can sue sears with the burnt wrench he said no , and I said guess sears don't stand behind there stuff anymore
It's just a matter of time before that wrench will indeed fail under stress. You will get hurt, albeit probably just a skinned knucke. Too bad that by then, Sears probably won't be around to sue anymore.


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post #93 of 95 Old 11-05-2017, 12:23 PM
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Re: Craftsman tools

I have had plenty of tools (mainly sockets, ratchets and occasional breaker bar) replaced by Sears. Most were purchased by me there, a few were not.
I'm glad they always stood behind these regardless if you bought them from them originally or not. Some gun manufacturers are doing the same thing now it's a marketing competition thing. Craftsman tools were good but they weren't the best out there. In order to convince people to buy them they added this excellent warranty. Same reason now with the huge competition and the polymer handgun market. A no-hassle lifetime warranty is a huge selling point for many people. It always was for me.
But any talk of suing someone for a wrench breaking or slipping and busting your knuckles, breaking a finger, or whatever... I would never even consider that. Be the same as suing the manufacturer of the bolt head for the metal rounding off a little. Just ridiculous.
Any obligation Sears might have would definitely only be to the original retail purchaser. They have no obligation responsibility to anyone who did not buy the tools from them originally. All the warranties over the years and everything they have done has only been a bonus and extremely good faith on their part.
They kind of set the standard for this. They're the first hand tool company I remember that started to do this and they never required a receipt.
Others have followed and now it's not too hard to find lifetime warranty on hand tools and several of them possession of the tool is all you need to get it warranted.
So thank you Sears and Craftsman for doing such a good thing for so long. It is a real shame I think I've been run into the ground and will be destroyed by Eddie Lampert.
I don't think it had to happen. Yes they would have had to close some stores and downsize, and I really think that being a big main Mall Hub store it's just too expensive in today's economy and retail world.
I think the owners of the malls are the only ones making any money as rent is extremely high. Sears main problem I think before Lampert was twofold... they did not accept or adapt to changes in the marketplace and they started treating their employees very poorly.
Walmart is the largest retailer and they have large stores but I bet each Walmart store doesn't cost them as much as what Sears pays annually for the rent for the store space. Walmart goes into smaller shopping centers even if they are the large store in the strip or they buy land and build a freestanding store.
Walmart is greedy but smart while Sears was so big and had so much volume they took that attitude that no matter what they did wrong they were big enough and can sell enough to make up for it which they did for many years.
Sears would have been better off pulling out of the malls going into smaller shopping centers or popping up freestanding stores that just weren't entirely Paint & Hardware they would have saved tons of money and made higher profits at the stores and they could have still sold all of their other items to online sales if they would have embraced online which they avoided or at least did not embrace for way too long.
It's either ego, pride or stubbornness but Sears just kept on doing what they want to do or what they have been doing and will do it until they can do it no more they close the doors.
Some other stores have the business model of going into distressed or empty low rent shopping centers and selling things at great prices. This has worked well for them and struggling economies.
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post #94 of 95 Old 11-05-2017, 02:39 PM
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Re: Craftsman tools

So what are you saying Tobyu is the wrench sets I got for my birthday ten years ago from someone else they can't warranty a wrench if it breaks well how's some one going to keep a receipt forever so the warranty will work , I got wrenches for free and I can't use a warranty to have them replaced what's wrong here
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post #95 of 95 Old 11-05-2017, 05:11 PM
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Re: Craftsman tools

I'm just saying that Sears Craftsman tools have had the best warranty in the business for many decades. A few other hand tool companies have followed suit but none had the store volume or name recognition that Sears did for all those years.
I have used and abused the warranty many times with ratchets that I have broken by having cheater bars on them and sockets I have cracked because I've used them with an impact wrench. They've always replaced everything I've taken in without question.
We have all just become very spoiled and they hand tool warranty area.
Hardly anything else has that type of warranty with no questions asked and no responsibilities to show proof of purchase. I agree it's ridiculous to ask someone to show a receipt that might be a decade or two old when something has a lifetime warranty but there are companies that have done that.
Most companies warranties have a limited time and even some of those what proof of purchase. The stores have always capitalized on not having to replace as many items that actually became defective because people did not have proof of purchase or it was after the warranty period.
I go out of my way to support and buy brands that do have a no-questions-asked lifetime warranty. Kobalt stamps it on every product. I do take a slight issue with the fact the warranty says in print no-questions-asked but when I go to warranty a kobalt ratchet they ask for my ID. That's a question. They don't need to know who I am. I have a defective tool they need to replace it with a new one.
Husky at Home Depot also has a lifetime warranty and I don't believe they have ever ask me for ID to warranty a simple ratchet or socket.
Taurus handguns were the first to have a lifetime warranty and they never cared whether you the original owner or not. With all the competition other gun manufacturers have also offered lifetime warranty but I don't know how many are going to worry about any type of proof of original owner or not. Traditionally most people keep Firearms like luggage. I probably have all of my receipts for my guns but they're so old and faded even after being stored in the original cases for so long you probably can't read them.
So I pay attention on the forums and I buy from companies that always take care of their customers and fix all warranty issues.
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