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post #1 of 12 Old 04-20-2019, 07:25 PM Thread Starter
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Unable to Access Account Settings in Win10

When I click on "Accounts" in Settings, the Accounts screen flashes briefly, then it returns to the Home screen. All other settings work as usual. This started recently. I called MS. The tech did a System Restore to remove the latest update (1803), but that did not correct the problem. There are no other symptoms. The only antivirus running is SuperAntiSpyware, which I have had for years, and Windows Defender. I also have AdBlocker Ultimate, which I disabled, with no luck. Has anyone else experienced this unusual phenomenon?

Al

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post #2 of 12 Old 04-20-2019, 07:49 PM
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Re: Unable to Access Account Settings in Win10

https://www.dell.com/support/article...eously?lang=en
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post #3 of 12 Old 04-20-2019, 07:54 PM Thread Starter
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Re: Unable to Access Account Settings in Win10

Bad link. It points to a sales page.

Al

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TroyBilt LTX 15.5, snow thrower, cab (sold)
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Craftsman DYT 4000 Special Edition, 21 HP Briggs Twin (sold)
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post #4 of 12 Old 04-21-2019, 12:07 AM
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Re: Unable to Access Account Settings in Win10

Try going into Settings/Update and Security/Windows Security/Account protection and see if things look ok there.
I had a problem with Adobe Acrobat Pro not being able to convert files to .pdf. It kept saying the file already existed even if I changed the name. Only way I found the problem was a window would flash for a split second saying something about my account. After multiple times I finally found out what it said.........Mike

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post #5 of 12 Old 04-21-2019, 07:35 AM
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Re: Unable to Access Account Settings in Win10

See if you have a program called "Wajam" on your system and delete it. It will cause this type of behavior, don't worry it shouldn't affect anything else.

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post #6 of 12 Old 04-21-2019, 08:49 AM Thread Starter
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Re: Unable to Access Account Settings in Win10

Quote:
Originally Posted by Mike Milburn View Post
Try going into Settings/Update and Security/Windows Security/Account protection and see if things look ok there.
I had a problem with Adobe Acrobat Pro not being able to convert files to .pdf. It kept saying the file already existed even if I changed the name. Only way I found the problem was a window would flash for a split second saying something about my account. After multiple times I finally found out what it said.........Mike
Mike, the only thing I found unusual in Windows Security/Account Protection is that it says "You are not signed in to your MS account. When I click on "Learn More" it takes me to the MS account webpage, where I am indeed signed in.

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Originally Posted by PA318Guy View Post
See if you have a program called "Wajam" on your system and delete it. It will cause this type of behavior, don't worry it shouldn't affect anything else.
Tim, I did a full search for Wajam with negative results.

When I spoke with the MS tech I asked him if update 1803 would automatically reinstall itself. He told me it would not, but last night, it did. Not that it matters because that was apparently not the problem. Little do the techs know.

Al

Kubota BX1860, 48" fine cut mulching MMM, FEL w/ bucket hooks, BXpanded tooth bar, snow thrower, cab, Heavy Hitch
TroyBilt LTX 15.5, snow thrower, cab (sold)
TroyBilt LTX 13, (given away)
Craftsman DYT 4000 Special Edition, 21 HP Briggs Twin (sold)
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1978 Craftsman 7 1/2 HP snow blower (backup machine-never use it)

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post #7 of 12 Old 04-21-2019, 11:20 AM
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Re: Unable to Access Account Settings in Win10

Try pressing and holding the "down" arrow and see if that doesn't bring it back up.

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post #8 of 12 Old 04-21-2019, 11:39 AM Thread Starter
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Re: Unable to Access Account Settings in Win10

I have never heard of that one, Tim, but that didn't work.

Al

Kubota BX1860, 48" fine cut mulching MMM, FEL w/ bucket hooks, BXpanded tooth bar, snow thrower, cab, Heavy Hitch
TroyBilt LTX 15.5, snow thrower, cab (sold)
TroyBilt LTX 13, (given away)
Craftsman DYT 4000 Special Edition, 21 HP Briggs Twin (sold)
DR Lawn Vacuum. Review here
1978 Craftsman 7 1/2 HP snow blower (backup machine-never use it)

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post #9 of 12 Old 04-21-2019, 11:54 AM
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Re: Unable to Access Account Settings in Win10

Well I try the tricks that sometimes work, but here is one that is available on the web. https://www.drivereasy.com/knowledge...in-windows-10/

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post #10 of 12 Old 04-21-2019, 12:55 PM Thread Starter
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Re: Unable to Access Account Settings in Win10

Thanks for those veryhelpful solutions, Tim, but they don't apply to this issue. The PC boots normally, bypassing the login screen. I just can't access the Accounts setting. So I am unable to change the picture at startup, among other things.
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Al

Kubota BX1860, 48" fine cut mulching MMM, FEL w/ bucket hooks, BXpanded tooth bar, snow thrower, cab, Heavy Hitch
TroyBilt LTX 15.5, snow thrower, cab (sold)
TroyBilt LTX 13, (given away)
Craftsman DYT 4000 Special Edition, 21 HP Briggs Twin (sold)
DR Lawn Vacuum. Review here
1978 Craftsman 7 1/2 HP snow blower (backup machine-never use it)

"You will find out what that extra part was for as soon as you throw it away"
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post #11 of 12 Old 04-23-2019, 12:02 AM
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Re: Unable to Access Account Settings in Win10

the update is also in your antiviral program you need to get rid on both files

john
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post #12 of 12 Old 04-23-2019, 08:19 AM Thread Starter
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Re: Unable to Access Account Settings in Win10

John, I also disabled SaS. That didn't work either, but thanks for the suggestion.

Al

Kubota BX1860, 48" fine cut mulching MMM, FEL w/ bucket hooks, BXpanded tooth bar, snow thrower, cab, Heavy Hitch
TroyBilt LTX 15.5, snow thrower, cab (sold)
TroyBilt LTX 13, (given away)
Craftsman DYT 4000 Special Edition, 21 HP Briggs Twin (sold)
DR Lawn Vacuum. Review here
1978 Craftsman 7 1/2 HP snow blower (backup machine-never use it)

"You will find out what that extra part was for as soon as you throw it away"
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