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APinNY 04-20-2019 07:25 PM

Unable to Access Account Settings in Win10
 
When I click on "Accounts" in Settings, the Accounts screen flashes briefly, then it returns to the Home screen. All other settings work as usual. This started recently. I called MS. The tech did a System Restore to remove the latest update (1803), but that did not correct the problem. There are no other symptoms. The only antivirus running is SuperAntiSpyware, which I have had for years, and Windows Defender. I also have AdBlocker Ultimate, which I disabled, with no luck. Has anyone else experienced this unusual phenomenon? :comp26:

DoItMyself 04-20-2019 07:49 PM

Re: Unable to Access Account Settings in Win10
 

APinNY 04-20-2019 07:54 PM

Re: Unable to Access Account Settings in Win10
 
Bad link. It points to a sales page.

Mike Milburn 04-21-2019 12:07 AM

Re: Unable to Access Account Settings in Win10
 
Try going into Settings/Update and Security/Windows Security/Account protection and see if things look ok there.
I had a problem with Adobe Acrobat Pro not being able to convert files to .pdf. It kept saying the file already existed even if I changed the name. Only way I found the problem was a window would flash for a split second saying something about my account. After multiple times I finally found out what it said.........Mike

PA318Guy 04-21-2019 07:35 AM

Re: Unable to Access Account Settings in Win10
 
See if you have a program called "Wajam" on your system and delete it. It will cause this type of behavior, don't worry it shouldn't affect anything else.

APinNY 04-21-2019 08:49 AM

Re: Unable to Access Account Settings in Win10
 
Quote:

Originally Posted by Mike Milburn (Post 12248889)
Try going into Settings/Update and Security/Windows Security/Account protection and see if things look ok there.
I had a problem with Adobe Acrobat Pro not being able to convert files to .pdf. It kept saying the file already existed even if I changed the name. Only way I found the problem was a window would flash for a split second saying something about my account. After multiple times I finally found out what it said.........Mike

Mike, the only thing I found unusual in Windows Security/Account Protection is that it says "You are not signed in to your MS account. When I click on "Learn More" it takes me to the MS account webpage, where I am indeed signed in.

Quote:

Originally Posted by PA318Guy (Post 12248949)
See if you have a program called "Wajam" on your system and delete it. It will cause this type of behavior, don't worry it shouldn't affect anything else.

Tim, I did a full search for Wajam with negative results.

When I spoke with the MS tech I asked him if update 1803 would automatically reinstall itself. He told me it would not, but last night, it did. Not that it matters because that was apparently not the problem. Little do the techs know. :fing20:

PA318Guy 04-21-2019 11:20 AM

Re: Unable to Access Account Settings in Win10
 
Try pressing and holding the "down" arrow and see if that doesn't bring it back up.

APinNY 04-21-2019 11:39 AM

Re: Unable to Access Account Settings in Win10
 
I have never heard of that one, Tim, but that didn't work.

PA318Guy 04-21-2019 11:54 AM

Re: Unable to Access Account Settings in Win10
 
Well I try the tricks that sometimes work, but here is one that is available on the web. https://www.drivereasy.com/knowledge...in-windows-10/

APinNY 04-21-2019 12:55 PM

Re: Unable to Access Account Settings in Win10
 
1 Attachment(s)
Thanks for those veryhelpful solutions, Tim, but they don't apply to this issue. The PC boots normally, bypassing the login screen. I just can't access the Accounts setting. So I am unable to change the picture at startup, among other things.

no2498 04-23-2019 12:02 AM

Re: Unable to Access Account Settings in Win10
 
the update is also in your antiviral program you need to get rid on both files

john

APinNY 04-23-2019 08:19 AM

Re: Unable to Access Account Settings in Win10
 
John, I also disabled SaS. That didn't work either, but thanks for the suggestion.


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