You know, I really got lucky on my dealer. To start with, they're literally 5-10 minutes away from my home. They've known me in one form or another for years. Before we lost the farm my father would go there for IH parts, and once in a while I'd get a toy out of it. As I got older I would go and look at the larger Cubs, and the various subcompact tractors. After I returned home in 2010 it got really bad. I would show up just to drool over the GT2000 and Massey GC's, and end up being there for an hour shooting the bull with the sales guys. Then when I was ready to buy they were wonderful, working with me to put together a setup to my liking. They also refrained from laughing at me when my credit took a hit, and I realised I was going to have to so it piece by piece.
Now, since I bought the XT3 it's just become ridiculous. Since then I've gone back for accessories, parts, etc. Even installing the sleeve hitch from Sergeant with not so much as a word about where it was purchased. They said they'll even do the installation of the JB lift when I eventually get one. Now I've also come to know the parts and service department, and they're just as helpful and just as willing to flap their jaws with me. On top of all this, the salesman noticed that I've already been in for two PTO belts and was all set to have it brought in to have the pulleys looked at. Well, I let him know the second set was all my fault, but he cared enough to notice and that says a lot.
While I'm happy with my Cub Cadet, I'm extremely happy with my dealer. I don't understand how any business owner, especially a small business, can be so rude to their customers. It's not sustainable.
That said, if you would PM me the name of the dealer I would love to read those reviews. Lol.
I'm just a GT guy, and my JD dealer is a major Michigan dealer with 9 stores, all in serious Agg areas. So I order an X500 and they treated me like I was buying $250,000 machine. Like others have noted, it was serviced and ready when I got there after a 2 hour one way trip to pick it up.
Sales guy spent half an hour with me out in the shop among many quarter of a million dollar machines, going over everything on my 500 machine. Literally EVERYTHING.
He was in good humor and a decent guy. This is why I still drive past other equipment dealers to buy parts and accessories there. So many people have lost sight of who is paying the bills...the customer....and have some "you owe me" attitude.
What's a "Hey how ya doing?" worth? First, it keeps me in your store, second it starts a good conversation that just might end up with an order.
This isn't complicated, but I guess so many just don't get it.
PM sent OFV
Well My normal Guy that I go to Had Bought out The dealer I went to for Years Because He wanted to retire as his Son didn't want to take over the Business & his Son In Law was Killed when there stock Car fell on him The Son In Law was originally going to take the Business over.
But the company that bought out my dealer had also Been a IH dealer like them and has also been in business for 3 generations I Tested out there shop had them do some work On My old IH Cub Cadet 106. Did the work and did a great Job so that is why I use them for My cub Dealer. I didn't Buy My XT3 GSX from them Because another dealer had a Month old XT3 GSX in stock and I didn't want one that had been sitting on the shop floor for a while. But Other than that I usually buy parts and have service done by Ralph Helm. Just thought I would try a dealer that was a few Miles closer as My Friend doesn't Have a trailer & that maybe the closer dealer would be less of a cost for Pick Up and delivery if He ever did Need service. Well don't Think That will happen now especially they way he treated us.
I have a great re-pour with MY JD dealer Probably because I use to do some Part time work for them and I know all But 4 People there 2 New Mechanics and 2 salesmen I see the head Turf Mechanic outside of the dealership we Go tractor Hunting together He also the auctioneer for Mecum Tractor auctions
He also the one that will tell the other Mechanics to make sure they do a good Job On My equipment Because he tells them if they don't he knows I will be In to Nitpick Two weeks ago I spent Probably 4 hrs at the Deere dealership just shooting the breeze with service and sales and I was Just there to Pick Up My mechanically restored 1964 JD 110 Which had been already cosmetically restored By the Previous owner They even fixed My drive shaft for My Blower and didn't charge me a thing even though there owned By Bigger dealership now. At least for me. They go out of there way and I am Just a token Buyer compared to what the Farmers spend yearly.
They will be Mounting My Tektite Cab on my 2025R when it come In In January and I am going there On the 7th of January to To switch a 42inch deck from a X330 to a X590 and Take Pictures That I can send to Rugedawgs Deere dealers In Mississippi and there Moving both Machines to the shop
But it kind of nice even the closer JD dealer(owned By the same company as the Green Part store) I occasionally use has no problems with me Buying Parts even though I didn't Buy from them.
I use to drive 60miles to WI to a Simplicity dealer to have any tires Mounted as they had the Best price for mounting tires and would do them while I waited and they were usually on Deere rims as Far as service went they were Great.
But Now I do tires Myself because that Simplicity dealer is out of Business But they never had a Problem working on stuff You didn't Buy from them.
Well I don't feel sorry for that Cub Dealer I know why there Business is Bad or there going under
John Deere Models: 2025R TLB,X748,GX335,140H3,112SF,110RF,Sabre 1542,TX Gator
Cub Cadet Models:0riginal,70,106,XT3 GSX & Experimental Non Production Rear engine rider
Simplicity Models:Wonder Boy
White Model: GT2055
MSGT 11 & 18 Series Retired
"The only thing necessary for the triumph of evil is for good men to do nothing." Edmund Burke