I gave up on Craftsman over 15 years ago. I bought a Craftsman 1/2" torque wrench 10-150 foot pounds with a lifetime warranty and after using it for 20 years the ratcheting head needed to be rebuilt. I take it back to Sears and they declined to either rebuild or replacement. I argued and they said that the warranty was changed to 90 day. I looked at them and said this box, owners guide and receipt all say "LIFETIME WARRANTY".
finally I told to call the store manager and I show him my side of the argument and he allowed a replacement but with the understanding that the new warranty applied. I took the replacement torque wrench home and handed it to my son and said I never want to see this again. That was the last item I ever got from Sears.
The current status of Sears is in my opinion is the Walking Dead of the big box stores. They are still hanging around but on a shoe string. One more recession and I bet they are gone.
Torque wrenches are often not lifetime and maybe shouldn't be because people use them as breaker bars and drop them and get way out or calibration.
But I am with you on warranties.
YOU CAN'T change it ONCE I BUY IT!
If that's the case then give me a new one....then here....give me my money back for this or if I'm in a good mood I might take merch credit and not make you call the cops on me. Then I will go buy the tool from a competitor THAT STILL has a lifetime warranty.
AND when you go out of business...you will know why.
The ULTIMATE irony and funny is ...do you know how many ****** off old guys have probably told them this in the stores over the years?????
Sears went for one of the best customer service and customer experience to one of the worst. They were almost up there with Rex TV and Radio Shack and Sound Waves.
Other regions will not get the Rex and Soundwaves reference but chain stores with greedy private owners who - once they had your money...they were keeping it!!!-
Almost impossible to get a refund from them.
Radio Shack had similar traits....and WHERE ARE THEY????
Sears would treat you like a criminal if you came in with a return with a receipt.
They would open often even a sealed package or box to fully inspect everything. Giving you the evil eye like they thought you were up to something or it was just KILLING them to give you a refund.
If was probably. AS they treated the employees like crap and managers and probably took it all out of commissions bonuses etc.
So when they ticked people off and they told them fine...when your out of business....THEY thought WE ARE SEARS. Giant SEARS. Too big to fail SEARS!
HOW's that working out for you S-E-A-R-S????
Now I am actually very sad to see the demise of one if not the biggest retail giant that help and shaped America and I blame most of it on Eddie Lampert but the old school mentality and not embracing current or the future on retail started the problems.
Sad to see what has happened to an American icon but they had an attitude and poured fuel on themselves over and over.