Re: Wife Wanted Me Out of the House, So Off to the Garage and Clean it Out
My friend doesn't like using parts customers supplied,but will for some,because they are regulars and always come to him first--he does warn them in advance if he gets in a bind due to their parts not being correct or defective,he'll have to charge them more for tying up his lift..
(He had to have another friend with a ramp truck come get a car all apart off his lift so he could get it outside and fix other vehicles--he bought an old heavy duty warehouse flat bed cart with pneumatic tires so he could put it under and roll a FWD car outside that had its engine cradle dropped to do a clutch one day,and found the kit he was supplied was the wrong one--none of the local stores had or could get the right one the same day!)..he is alone most of the time too,so moving a "dead" vehicle like that is a major chore..
I have offered him a tractor to push dead cars around with,but he has no place to store it..
One example of how he got burned once was when a customer brought in an older Chevy pickup (square body)--it needed a new gas tank,so the customer bought one from Rock Auto,along with the new straps and a sending unit..
He got the old tank out with much difficulty,as it was nearly full,and some gas spilled ..then he noted is was about a foot longer than the new one!..the straps are different for a 16 gallon tank VS a 20 gallon one too..
He calls the customer,tells him he got the wrong tank,he says "but I ordered a 20 gallon one!"--customer called Rock Auto and they said "We sent you a 16 gallon one,because we were out of stock on the 20 gallon ones,and either one will fit!--we can issue a refund if you like--or we can send you a 20 gallon when we get more in"..
My friend was not happy,now his lift would be tied up,but at least he could push the truck outside until the right parts came..the customer ended up just going to a local supplier to get the 20 gallon tank,sending unit,and straps,it costed about $25 more..
Almost enough to pay the shipping cost to send the wrong parts back!--RockAuto did end up paying the shipping to return them though,after much hassle over the phone..
Online parts are not always a bargain..some things are,but its not always so..