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post #16 of 26 Old 06-09-2019, 12:27 PM
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Re: Need Opinions on a Generac Generator

Don't these morons that manufacture and market these crappy generators know that people will be all over the 'net telling people not to buy them? how do u spell stupid?

"I've always been crazy but it's kept me from going insane." -Waylon Jennings
And even worse, I don't care.
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post #17 of 26 Old 06-09-2019, 12:46 PM
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Re: Need Opinions on a Generac Generator

There are many more people who are unaware, then those who know about the companies' warranty, support, parts issues.

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post #18 of 26 Old 06-09-2019, 01:51 PM Thread Starter
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Re: Need Opinions on a Generac Generator

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Don't these morons that manufacture and market these crappy generators know that people will be all over the 'net telling people not to buy them? how do u spell stupid?
Although respectfully but firm, that's just about exactly what I told the Troybilt supervisor on the phone once I was convinced that they would not do a thing for me.

He didn't seem that phased. Not even an apology. We both hung up on a sour note.
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post #19 of 26 Old 06-09-2019, 03:06 PM
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Re: Need Opinions on a Generac Generator

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Although respectfully but firm, that's just about exactly what I told the Troybilt supervisor on the phone once I was convinced that they would not do a thing for me.

He didn't seem that phased. Not even an apology. We both hung up on a sour note.
It's not as much the generator part of the equation but the lousy engines and governors they put on them
Generac is one of the worst as far as reliable service and parts when you need it most
Buyer Beware

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post #20 of 26 Old 06-09-2019, 04:43 PM Thread Starter
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Re: Need Opinions on a Generac Generator

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It's not as much the generator part of the equation but the lousy engines and governors they put on them
Generac is one of the worst as far as reliable service and parts when you need it most
Buyer Beware
In the Troybilt case, it was the other way around. The Briggs and Stratton Engine runs great. It's all the Electrical Components that quit (Rotor, Regulator and Brushes). With approx 3 Hours of time on it to boot.
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post #21 of 26 Old 06-09-2019, 07:33 PM
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Re: Need Opinions on a Generac Generator

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In the Troybilt case, it was the other way around. The Briggs and Stratton Engine runs great. It's all the Electrical Components that quit (Rotor, Regulator and Brushes). With approx 3 Hours of time on it to boot.
GEESH. I guess it doesn't matter to the manufacturer of this junk unless the customer is in the middle of ocean with and electric bilge pump taking on water. Some how or another the customer would be blamed for the boat sinking and not the generator didn't work.

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post #22 of 26 Old 06-10-2019, 09:10 AM
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Re: Need Opinions on a Generac Generator

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In the Troybilt case, it was the other way around. The Briggs and Stratton Engine runs great. It's all the Electrical Components that quit (Rotor, Regulator and Brushes). With approx 3 Hours of time on it to boot.
In my case the engine is great. It's the electronic controls that REALLY REALLY stink. REPEAT - do not buy Generac. Buy any other brand!!

"I've always been crazy but it's kept me from going insane." -Waylon Jennings
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post #23 of 26 Old 06-10-2019, 09:51 AM Thread Starter
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Re: Need Opinions on a Generac Generator

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In my case the engine is great. It's the electronic controls that REALLY REALLY stink. REPEAT - do not buy Generac. Buy any other brand!!
Well that's two brands then. I would not recommend anyone buying a TROYBILT as well.

To add a little extra, it seems like Troybilt "used" to be good, but have slid backwards. I've got an old Tiller and my old Blade Trimmer works great. But not only the product now, but the Customer Service as well. No help at all. Anything from a simple question to warranty help. I would rate their Customer Service as pretty horrible.

Another interesting thing. When I first discovered problems I asked if they had problems with any other ones like mine. Of course the answer was "No" no other problems or complaints. But soon after they pulled it off line. No longer available. Other than an independent having a left over, it's gone. What is that telling us.
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post #24 of 26 Old 06-10-2019, 11:34 AM
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Re: Need Opinions on a Generac Generator

I bought a Rigid 7000 watt running generator several years ago. Has a Yamaha 360 OHV engine. About 5 lengthy outages on it, maybe 95 hours total so far. Have no idea who makes these.

Was hard starting at first. Had to heat the plug, dribble some gas into the cylinder and it would start and run. I finally figured out that the choke plate was not closing when the choke was set full on. Once I corrected that, I just do full choke, pull a couple times and if fires right up, open the choke and it goes. Gotta run it ever couple months but so far so good. It runs several circuits including the gas forced air furnace, refrigerator, family room with TV, and upstairs bed & bath. Its run thru on of those switch panels that isolates the gen from the grid when in use.

Generac used to be a good name, I believe they produced their own engines if I recall correctly. Seems a shame that the back room has damaged their reputation.

Is it possible that Generac, like many other formerly "top shelf" tool brands was sold to foreign ownership, manufacturers, and management? Seems like that has been the trend of late.

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post #25 of 26 Old 06-10-2019, 03:10 PM Thread Starter
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Re: Need Opinions on a Generac Generator

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Is it possible that Generac, like many other formerly "top shelf" tool brands was sold to foreign ownership, manufacturers, and management? Seems like that has been the trend of late.
Seems that way with TROYBILT.

It was made in China for sure. It was written right on the box. Although I don't like it, that part didn't bother me a whole lot as long as it was a good product to last a reasonable amount of time. But there is no excuse for the poor Customer Service.

When I first called soon after I bought it, I had just a couple of simple questions. It was so strange that I had to ask "Is this Troybilt"? I then said that "I need to be connected to Customer Service". They said "This is Customer Service". Still not happy with answers to my questions, I then said "Can you connect me to Tech Support"? They said "There is no Tech Support, just us here". I then proceeded to continue with my simple questions. Still not satisfied with the answers, I finally asked "Don't y'all have one there for reference"? I finally gave up practically answering my own questions.

Before I decided on another brand, I decided to do my homework first. I called Generac like I was already a customer, just to check out the service. I did tell them that though towards the end of the phone call and explained my poor decision with Troybilt.

But it was like Troybilt all over again. Their Customer Service seemed to be just as poor. I almost thought I was talking to the same people.
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post #26 of 26 Old 06-10-2019, 05:08 PM
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Re: Need Opinions on a Generac Generator

I must be the lucky one in the group.

Have had a Generac 8000 for almost 7 years. Got it shortly after Hurricane Sandy left us without power for 5 days. It has worked every time I needed it and that's been at least once a year since. From several hours to 24 hr.+. Only this past year did battery go dead. But started right up with pull start.

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