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Old 04-15-2011, 08:25 PM   post #1 of 18
BigD
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Default Safety at Lowe's?

Went to Lowe's today to get a couple containers of Olympic Deck Cleaner. I found the one I wanted and as I lifted the 2.5 gallon container off the shelf the lid popped off and deck cleaner spilled all over my left shoulder, chest and some splashed on my face. My shirt instantly got that bleached out look and my arm and face burned. I ran into the mens room and washed my face, arm and shirt. Then went to the "service desk" and asked for the manager.

We went back to the deck cleaner section and found several lids loose just waiting for some poor sucker to jerk the container off the shelf and get burnt or worse. That stuff came within an inch of going in my eyes!

The manager set 3 of the containers in the cart and said "if I comp these would this make you happy?" Never once did he ask about my burns or even fill out a incident report. Just here, take these and be happy.

What would you do?
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Old 04-15-2011, 08:27 PM   post #2 of 18
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Default Re: Safety at Lowe's?

I'd call the regional manager or HQ. The problem was very likely vandalism, and your manager's cavalier attitude is inexcusable.
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Old 04-15-2011, 09:25 PM   post #3 of 18
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Default Re: Safety at Lowe's?

I've posted this more as a warning to all the great gals and guys out there to please be careful. I've found another container at another Lowe's store with loose lid. Maybe the lids are loosening in shipping to the store, or maybe some sick individual is doing it. The deck cleaner can do permanent damage to eyes, So be careful out there.
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Old 04-15-2011, 10:32 PM   post #4 of 18
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Default Re: Safety at Lowe's?

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Originally Posted by BigD View Post
I've posted this more as a warning to all the great gals and guys out there to please be careful. I've found another container at another Lowe's store with loose lid. Maybe the lids are loosening in shipping to the store, or maybe some sick individual is doing it. The deck cleaner can do permanent damage to eyes, So be careful out there.
I use Home Depot as they are closer to me than Lowes but THANK YOU so much for the heads up. If your warning saves someone else from the same fate or worse it was well worth your effort. Kudos to you.
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Old 04-16-2011, 06:36 AM   post #5 of 18
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Default Re: Safety at Lowe's?

Quote:
Originally Posted by D-Dogg View Post
I'd call the regional manager or HQ. The problem was very likely vandalism, and your manager's cavalier attitude is inexcusable.


Whoa.... I have to D-Dogg, BigD

Being somewhat familiar with how management works in these big outlets (Hope Depot), the store manager should have immediately authorized a phone call to their central MSDS for your treatment procedures and, their cleanup and containment.

IMO, the SM did everything he could to NOT report the incident. That attitude is strongly suspicious of a manager that's already on notice regarding accidents, injuries and other problems in that store. The attempt to 'buy you off' by giving you extra product is not only against company policy...it's criminal.

There must be, by law, an MSDS label (usually a toll free number) on the product you purchased. It may be wise to give them a call and see what the procedure is to neutralize the chemical that was spilled on you.
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Old 04-16-2011, 07:23 AM   post #6 of 18
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Default Re: Safety at Lowe's?

I would have stayed there till the claims adjuster showed up
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Old 04-16-2011, 01:29 PM   post #7 of 18
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Default Re: Safety at Lowe's?

I almost got my head caved in when a large torpedo heater that was on the top shelf at a "box store" got shoved off when an employee in the next aisle over was using a electric forklift to stack lumber on the shelf next to it!...he came running over and apologized,but I told him I was lucky I didn't get beaned by it,or I'd have OWNED that store!...soon his manager came over to see what all the noise was about,and he brushed the incident off as "just a bit of carelessness "..then he asked me if I wanted to BUY the heater at a big discount,now that its fuel tank was stoved in,and would probably leak!.....

I recall one day at Walmart,when a child about 8 years old decided to climb up onto the shelves like they were a playground,and a long section of shelving loaded with toys and other goods toppled over ,and he & the shelving landed on some customers in the next aisle over!...good thing most of them ducked and their shpping carts took the brunt of the weight,an elderly woman got hurt pretty badly though...bet there was some lawsuits over that incident....what irked me is the kids mother acted as though her kid was NOT at fault,and she kept saying "they shouldn't put toys up that high,and why aren't the shelves anchored down to the floor??"...Um--maybe because they aren't supposed to be CLIMBED UP ON??......

I still have scars on my shins from a young kid who rammed a lumber cart into me at Home Depot one day a few years ago--knocked me right over,and I couldn't walk for a good 15 minutes...no one working there even came over,until they heard me giving the kid and his dad a peice of my mind!..I wanted to punch both of them out!...the manager finally came over and asked me if I was OK,and if I wanted an ambulance,I said no,I'll be OK--then he tells me he called the cops when he heard a "fight" !..
I left before they came,if I had stayed,there WOULD have been a fight,once I could walk again!...all the kids dad said was "Gee,he didn't MEAN to hit you--and he didn't hit you THAT hard!"...I felt like ramming the cart into HIS shins and see how HE felt after he said that!...looking back,maybe I should have taken a ride to the ER,and sued --I'm sure a lot of others would have without batting an eye...

I also had a young child,left alone in a car at a store,,pull the shifter out of gear and the car rolled across the parking lot,and smashed into my truck while I was waiting for a friend to come out of the store!...not much damage was done to my truck,but I was still quite ticked off--especially when his mother comes out and says "I hope your not going to file a claim for this"....I told her I wasn't--BUT I SHOULD!...good thing no one was walking by when that car came rolling at me,they would have been squshed between it and my truck...people who let kids push carts and race around stores unsupervised,and leave them unattended in cars should KNOW things like that WILL happen!..
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Old 04-16-2011, 02:43 PM   post #8 of 18
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Default Re: Safety at Lowe's?

Quote:
Originally Posted by BigD View Post
The manager set 3 of the containers in the cart and said "if I comp these would this make you happy?" Never once did he ask about my burns or even fill out a incident report. Just here, take these and be happy.

What would you do?
If I still had my wits about me after an incident like that, I'd walk the manager over to the tool section and tell him "no, but this air compressor would do it".

I had a similar incident when I worked at a grocery store when I was 16. I went to the mop room and went to get a bottle of some type of cleaner off the shelf. I knocked over a jug of bleach that someone had left the top off of and ended up with a half blue, half off-white shirt.
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Old 04-16-2011, 05:47 PM   post #9 of 18
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Default Re: Safety at Lowe's?

The local Fire Department should have been called to provide cleanup/medical services. If the spill was big, DEP would have to be called. They in turn would decide if a larger 'environmental' cleanup contractor would need to be called. I believe the store would have been shut down until all the spill had been cleaned up, if within a closed area.

I believe the MSDS (Material Safety Data Sheet), by law, has to be kept on file at the store, acccessible to workers. I believe, you as a customer, has access to them as well, if you ask.

All contaminated clothing should have been removed and the affected parts cleansed properly, on site. The clothing should have been properly packaged, marked and disposed of per MSDS guidelines, as it was contaminated/hazardous.

BUT, I don't think you (or the store owner) wanted you to be running thru the store in that condition.
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Old 04-16-2011, 10:14 PM   post #10 of 18
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Default Re: Safety at Lowe's?

No, at 62 I don't think everyone wants to see me running around half naked.

You know it wasn't the damage that was done, but I was shocked at the lack of concern for any injuries I may have suffered. I guess what ****** me off so much was the cavalier attitude shown by all employees. There was one employee in the rest room when I went in, and I said "I just got splashed my deck cleaning acid, and started to strip off my shirt. He looked at me with this deer caught in headlights look and I asked "is there anything I should do?" meaning besides washing. Usually businesses have areas set up for emergencies like this with wash stations and placards telling employees what to do with spills to treat anybody exposed, and to decontaminate the spill area. This Lowe's employee just said "go to the service desk up front and ask them". This is an older Lowe's with the men's room in the rear of the store and service desk up front. If it was me in the restroom and someone came in saying he was just splashed with an acid, I would have helped by at least walking with him to the desk and getting help for him, even if I didn't work there. Just as a member of this human race, I would escorted him to the service desk in case he had further problems, passed out, went blind...anything. This guy left the rest room and I saw him as I exited. He was talking on a cell phone about a ball game to someone!

Then at the desk I had to wait for someone to come up to me. There I was, standing there with a wet shirt, big bleached out areas all over the front stinking like bleach and hurting. After what seemed like an hour, probably more like 4 minutes, someone came up and asked if he could help me. I explained what happened and he said "do you want to speak to a manager?"

He called for a manager. Apparently the wrong one because he had to hang up and call another manager. Then hang up and call another manager. Then he said "someone will be with you in a minute, and he walked away. I waited and waited thinking I need to go back and wash my arm and face again, this stuff is stinging me.

Once again, if I was a manager I would have rushed to the person assessing the situation and offering medical help. I certainly would have gotten injured persons name and contact information. But this guy just came sundering up as causual as can be, and said "can I help you?" Then he said "what were you buying? Maybe I can just give it to you to cover the cost of the shirt". I said it spilled all over the floor, at least get someone to clean it up! He said lets go and have a look. You know it was if this happens all the time, no big deal.
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Old 04-17-2011, 06:29 AM   post #11 of 18
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Default Re: Safety at Lowe's?

Quote:
Originally Posted by engine2quarters View Post
The local Fire Department should have been called to provide cleanup/medical services. If the spill was big, DEP would have to be called. They in turn would decide if a larger 'environmental' cleanup contractor would need to be called. I believe the store would have been shut down until all the spill had been cleaned up, if within a closed area.

I believe the MSDS (Material Safety Data Sheet), by law, has to be kept on file at the store, acccessible to workers. I believe, you as a customer, has access to them as well, if you ask.

All contaminated clothing should have been removed and the affected parts cleansed properly, on site. The clothing should have been properly packaged, marked and disposed of per MSDS guidelines, as it was contaminated/hazardous.

BUT, I don't think you (or the store owner) wanted you to be running thru the store in that condition.


A call to 911 would have brought EMT's and a bunch of flashing red lights to wake up this manager!!
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Old 04-17-2011, 05:12 PM   post #12 of 18
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Default Re: Safety at Lowe's?

Quote:
A call to 911 would have brought EMT's and a bunch of flashing red lights to wake up this manager!!
When it rains it pours. Last night my 30 year old special needs daughter had a seizure at our house. If you have experienced someone having one you will understand what a horror it is watching or working with someone with one. I'll have nightmares for weeks. But I did everything correctly and after the EMT's took her to the hospital to be checked out, we brought her home within 2 hours. She went to church with us today! Funny part was at the time she went down she was carrying a plate of food to the living room. We heard a crash and when we got there the plate was rolling around and around on the floor. Food was everywhere and my Black Lab was saying "YES! Cha-Ching! Any food on the floor is mine!" So here I was trying to roll my daughter over onto her side, clear her mouth and push the Lab out of the way at the same time. If I let him eat that much people food he would have tossed his cookies for sure, probably right in my face.

Now for the next step. What is causing her to have these, and what do we do to stop them.
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Old 04-18-2011, 12:17 PM   post #13 of 18
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Default Re: Safety at Lowe's?

Thanks for the warning, sounds like a sick prank if multiple chemicals have lose lids.
Man, sounds like they did everything wrong.....you should have been under a safety shower for at least 10-15mins, then 911 called just for safety reasons to gt checked out, bleach is no laughing matter. Then for everyone to just take there time and then try to bribe you off.....I would definitely being making a phone call to the district manager.

About your daughter, I was on a few EMT runs when I ran volly for seizures, not a pretty sight. Sorry you have to go through this. It could be anything , since you say she is special needs, could be a late developing symptom of something else that has taking this long to develop. I would be making sure you get her to the doctor and get her checked out.
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Old 04-18-2011, 04:52 PM   post #14 of 18
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Default Re: Safety at Lowe's?

Had a relative get smashed by some stuff falling off a rack at Lowes. Ruined his life. Sure he sued and collected on it but the quality in his life is gone.
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Old 04-19-2011, 08:44 PM   post #15 of 18
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Default Re: Safety at Lowe's?

go national, tell those tv ppl that expose stuff...
youtube, facebook too
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