Husqvarna on Transmission Warranties: "We don't want to hear about it"
Wow. The new YTH24V42LS arrived this week. I finally got around to sifting through the paperwork that came with it, with special attention to warranty documentation since Husqvarna is pretty evasive about what is/isn't covered and how the covered items are handled.
Well, now I know why they're evasive. The warranty is severely weasel-worded, even more than normal for products these days. Basically they say "Okay, we'll support you on the major components except for the engine and transmission and anything we decide is a wear item." Oh, and by the way, it's up to you to deliver the broken machine to an authorized service center.
Now let's think about this. In my case, any engine problems will probably be covered by my dealer since they're Kawasaki authorized. But the TuffTorq transmission? WHO KNOWS??? There's not a single word in any of the documentation about the transmission warranty, if there even is one. Not. One. Word. I have no idea if there's a warranty or not. As far as Husqvarna is concerned, we customers are apparently totally on our own to get problems resolved, since they explicitly state that they don't want to be bothered.
I wish I'd have known this before I bought the **** thing because I wouldn't have bought it under these conditions, especially considering the high risk of transmission problems.
No wonder Husqvarna is evasive about warranty on their web site. You can't find anything at all concerning warranty except the vague "3 years/5 years" on the product specification page. I'd go so far as to say that this is bordering on fraud, since there's nothing written anywhere about a TuffTorq warranty to the end user, beyond Husqvarna's "don't come to us with your problems". If you go by the product web page, you'd be suckered into thinking, as I was, that the whole machine was covered.
I'm going to contact Husqvarna and my dealer on Tuesday to get their official position on this and will post back with their comments. I'm so ticked about this at this point that I may consider returning the tractor if I don't like the answers I get.
Come to think of it, this may not even be legal. The FTC has some pretty stringent requirements for product warranties. We'll see....