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post #1 of 26 Old 08-11-2016, 01:00 AM Thread Starter
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Question Not getting email notification of new replies

I just created my MTF account last week. I set my default "new reply" notification method to "immediate email notification." I've double checked this after I've posted new messages to make sure it hasn't changed.

Nevertheless, I've yet to receive a single email notification for any of the many replies that my threads have gotten. What's going on?
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post #2 of 26 Old 08-11-2016, 01:51 AM
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Re: Not getting email notification of new replies

Hello Obi-wan...

So, the first thing we need to check is whether you are getting email notifications of other people's replies to your posts when you're not logged in. If I recall correctly, the forum software does check whether you are logged in at the time a new reply is posted, and if so it does not send you a notification.

The next step is the pretty standard one, of checking your spam filters on your local machine to see if the notifications are actually being filtered out as spam.

Our MTF support staff have also recommended (in previous cases where there's been a problem,) ensuring that the following addresses are in your email contact list:

bounce@vsobr.com

mytractorforum.com@vsobr.com


After that, I'd suggest, if you are using an email service provider that has a web-based email client, checking to see if that provider has any online spam filtering in place (which is often more aggressive than what you'd have on your local machine, often those messages disappear into a well hidden folder or get immediately deleted), or has any capability to have the above addresses white-listed.

If the problem is still not resolved, it is quite possible that your email provider has black-listed VerticalScopes' outgoing mail servers as potential spammers. This is a significant problem for MTF, as, since we have so many members setting up so many immediate email notifications and generating so much outgoing e-mail, internet/email providers often cannot differentiate VerticalScopes' servers from spammers. This is something that is often difficult to resolve, as it is difficult to contact an email service provider and convince them that you/we are not spammers.

DisclaimerI did notice, however, looking at your home page and doing a bit of digging, that you may have a very specific email provider (i.e., yourself), and you're likely up to speed on many of the previous steps I've suggested. If that is indeed the case, yours is certainly a case where we will want to engage our MTF Support staff very closely; it may provide them a unique opportunity to have controlled access to both sides of the email equation for troubleshooting.

Last edited by littletractorguy; 08-11-2016 at 01:58 AM.
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post #3 of 26 Old 08-11-2016, 04:02 PM Thread Starter
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Re: Not getting email notification of new replies

Quote:
Originally Posted by littletractorguy View Post
So, the first thing we need to check is whether you are getting email notifications of other people's replies to your posts when you're not logged in. If I recall correctly, the forum software does check whether you are logged in at the time a new reply is posted, and if so it does not send you a notification.
I leave web browsers running 24x7 on several machines at home & work, and I'm pretty sure one or more of those browsers have open tabs on the MTF site. Are you saying that I can't get email notifications unless I kill off all my MTF tabs? I've been using & administering forums longer than I care to admit, and this is the first time I've heard of that functionality. Is it possible to turn it off in the settings so that I get emails regardless of my login status?

The threads in question are listed under "Subscribed Threads" in my profile.

Quote:
The next step is the pretty standard one, of checking your spam filters on your local machine to see if the notifications are actually being filtered out as spam.
I check my spam folders frequently, and nothing from MTF has fallen there.

Quote:
If the problem is still not resolved, it is quite possible that your email provider has black-listed VerticalScopes' outgoing mail servers as potential spammers. This is a significant problem for MTF, as, since we have so many members setting up so many immediate email notifications and generating so much outgoing e-mail, internet/email providers often cannot differentiate VerticalScopes' servers from spammers. This is something that is often difficult to resolve, as it is difficult to contact an email service provider and convince them that you/we are not spammers.
That is unfortunate. :-(

Quote:
DisclaimerI did notice, however, looking at your home page and doing a bit of digging, that you may have a very specific email provider (i.e., yourself), and you're likely up to speed on many of the previous steps I've suggested. If that is indeed the case, yours is certainly a case where we will want to engage our MTF Support staff very closely; it may provide them a unique opportunity to have controlled access to both sides of the email equation for troubleshooting.
:-) I used to run my own mail server. It was very nice to have that level of inspection available, but it left my home Internet connection as a very vulnerable weak link.

Now, after moving out into the sticks, my Internet connection is no longer reliable enough to support that. I currently have *@jedi.com redirected to my domain registrar's servers, where it passes through a very loose SpamAssassin install (unceremoniously deleting only the most obvious of spam, which is still 75% of the email I get). After that, it gets redirected to an unpublished gmail account, where it's subjected to Google's built-in filtering and stored for my viewing pleasure. The first wave of filtering isn't logged anywhere, but Gmail quarantines every questionable message into my spam folder, and I check that religiously. My personal gmail filters don't mention either of the aforementioned MTF domains. I don't run any filtering on my mail reading software, because I read from so many different machines.

I'd be happy to help track down the problem, although it sounds to me like the open browser tabs may be the most likely culprit.

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post #4 of 26 Old 08-11-2016, 04:21 PM
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Re: Not getting email notification of new replies

as stated above. this could be that your email is blocking the emails going out and its why you are not getting notifications, it has happened before.

id check and see and let us know. we can troubleshoot this further.

~Shane
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post #5 of 26 Old 08-11-2016, 06:07 PM Thread Starter
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Re: Not getting email notification of new replies

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Originally Posted by MTFSupport View Post
as stated above. this could be that your email is blocking the emails going out and its why you are not getting notifications, it has happened before.

id check and see and let us know. we can troubleshoot this further.

~Shane
Umm... did you read what I wrote above?

1951 Ford 8N
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New 40x66' horse barn/workshop
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post #6 of 26 Old 08-12-2016, 03:35 AM
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Re: Not getting email notification of new replies

So, let me make sure I understand the last portion of your response... You're redirecting your Jedi.com domain to a commercial ISP, and managing your mail hosting in much the same way that a person can outfit themselves with a custom mail domain via strapping Google mail services onto a Dreamhost account... Is that a correct interpretation?


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post #7 of 26 Old 08-12-2016, 04:00 AM
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Re: Not getting email notification of new replies

Also, it IS possible I'm wrong about the notifications not being sent if vBulletin detects you're logged in... While I've managed a couple of phpbb based forums, I've never managed a vBulletin one (since it requires purchasing a pretty hefty license). So my information about that capability is second-hand.However, there's some good support docs for it online, I'll go do some digging.


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post #8 of 26 Old 08-12-2016, 03:07 PM Thread Starter
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Re: Not getting email notification of new replies

Quote:
Originally Posted by littletractorguy View Post
So, let me make sure I understand the last portion of your response... You're redirecting your Jedi.com domain to a commercial ISP, and managing your mail hosting in much the same way that a person can outfit themselves with a custom mail domain via strapping Google mail services onto a Dreamhost account... Is that a correct interpretation?
I'm not familiar with Dreamhost, so I really can't say. The advantage to what I do is that I get two rounds of spam filtering, and can delete all the really obvious spam without sending it to gmail's quarantine folder, where I'd have to wade through it by hand when I go looking for false positives. This way, my spam folder on gmail stays pretty small and only includes the questionable stuff, so it's easy to find messages that don't belong there.

I've had the same email address for 21 years, so I'm on every spam email list on the planet. I was getting 2000 messages every day until I switched to this two-tier approach.

I've never had a problem with the first round of filtering discarding real messages, so I really doubt that's the issue.

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New 40x66' horse barn/workshop
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post #9 of 26 Old 08-13-2016, 10:43 AM
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Re: Not getting email notification of new replies

Actually, what I'm hoping to figure out is if there is some point in your setup/process that MTF might be being blacklisted by a provider, and therefore you aren't receiving the emails at all. Based on what you've said about your spam filtering, we can pretty much rule that out... Right now, I'm just doing some testing to see how the instant email notification is working (if it is...). My test account has, so far, received two notifications. Still trying to see if it makes a difference whether a person is logged in or not.
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post #10 of 26 Old 08-18-2016, 12:04 PM Thread Starter
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Re: Not getting email notification of new replies

I don't know if you guys changed something on your end or not, but I just now received my first email notification of a new post on a subscribed thread (not this one). I'm curious to see if I get any more. Can somebody reply to this thread so we can see what happens?

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New 40x66' horse barn/workshop
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post #11 of 26 Old 08-18-2016, 02:03 PM
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Re: Not getting email notification of new replies

Test for Obi-Wan

Al

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post #12 of 26 Old 08-18-2016, 02:05 PM Thread Starter
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Re: Not getting email notification of new replies

Quote:
Originally Posted by APinNY View Post
Test for Obi-Wan
Got another email notification! I don't know what changed, but it looks like it's working now.

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New 40x66' horse barn/workshop
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post #13 of 26 Old 08-18-2016, 02:09 PM
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Re: Not getting email notification of new replies

Gremlins! Glad it's working now.

Al

Kubota BX1860, 48" fine cut mulching MMM, FEL, snow thrower, cab, Heavy Hitch
TroyBilt LTX 15.5, snow thrower, cab (sold)
TroyBilt LTX 13, (given away)
Craftsman DYT 4000 Special Edition, 21 HP Briggs Twin (sold)
DR Lawn Vacuum. Review here
1978 Craftsman 7 1/2 HP snow blower (backup machine-never use it)

"You will find out what that extra part was for as soon as you throw it away"
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post #14 of 26 Old 01-19-2017, 05:07 PM Thread Starter
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Re: Not getting email notification of new replies

I don't know what happened to fix this problem back in August, but I recently noticed that it's broken again. I haven't gotten an emailed update notification in at least a month, and I've been pretty active here in that time.

Can somebody look into this again? Nothing's changed on my end since I wrote all of the above info.

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1995 Jeep Wrangler (it's almost a tractor)
New 40x66' horse barn/workshop
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post #15 of 26 Old 01-20-2017, 12:32 AM
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Re: Not getting email notification of new replies

I just double-checked your settings, which are still as they should be. This could once again be a glitch. Let's see if anyone else is having the same issue.

Al

Kubota BX1860, 48" fine cut mulching MMM, FEL, snow thrower, cab, Heavy Hitch
TroyBilt LTX 15.5, snow thrower, cab (sold)
TroyBilt LTX 13, (given away)
Craftsman DYT 4000 Special Edition, 21 HP Briggs Twin (sold)
DR Lawn Vacuum. Review here
1978 Craftsman 7 1/2 HP snow blower (backup machine-never use it)

"You will find out what that extra part was for as soon as you throw it away"
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